Shipping policy

Where we deliver

  • Norway, Sweden, Finland and Germany.
  • Other countries on request – contact us before ordering.

Delivery of saunas, cold plunge tubs and hot tubs

  • Delivery to Norway, Sweden and Finland from €1,000 (the amount in your currency is shown at checkout or confirmed by us).
  • The exact cost depends on your address and is confirmed with you before shipping. Other countries: price on request.
  • Delivered by truck with a crane (HDS).
  • In stock: dispatched within 48 hours (2 business days) of receiving your payment. We agree the exact delivery date with you by phone or e-mail.
  • Installation (packages with installation) usually takes 1 working day. Availability and cost outside Poland are confirmed individually.
  • You need to provide: access for a crane truck, a stable, level base and a power connection (400 V for a 9 kW heater), prepared by a qualified electrician.

Delivery of accessories

  • By courier. The cost is shown at checkout or confirmed by us.
  • Dispatched within 3 business days of receiving your payment.

0% VAT for business customers

We are registered for intra-EU trade (EU VAT number PL6842689666, active in VIES).

  • Businesses in the EU (e.g. Germany, Sweden, Finland): if you give us your company's valid EU VAT number (checked in VIES) before you pay, we invoice the goods at 0% VAT as an intra-community supply. You account for VAT in your own country (reverse charge). The goods must be delivered to an address in another EU country, and we will ask you to confirm receipt.
  • Outside the EU (e.g. Norway, Switzerland, the United Kingdom): goods are exported from Poland at 0% Polish VAT, based on the customs export clearance. Import VAT, duties and clearance fees in your country are paid by you on import (DAP), unless agreed otherwise.
  • How to order at 0% VAT: write to us (chat or kontakt@wypoc.com) with your company name, address and VAT number before ordering. We send a pro forma invoice for bank transfer with the price at 0% VAT.
  • Price for businesses: you pay the price shown on our website excluding VAT, i.e. the website price divided by 1.23. Example: €12,300 on the website = €10,000 for your company.

Without a valid EU VAT number, orders from the EU are invoiced with VAT as shown at checkout.

Taxes and customs

  • EU countries: prices include VAT as shown at checkout.
  • Norway and other non-EU countries: goods are shipped DAP. Import VAT, customs duties and clearance fees are paid by you on import, unless agreed otherwise. We provide the documents needed for customs.